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Helpful Documents :: Relocation Services Policy

I have been informed by Brookfield Global Relocation, formerly Royal LePage Relocation Services, there are two divisions. One division deals with Corporate Relocations, contact: Debra Dunfield (902) 453-2103 ext 203 and the other is for Government (Federal, Military or RCMP employees) Relocations, contact: Claudine Dupuis, National Supplier Coordinator Brookfield Global Relocation (613) 236-1716 ext 222.

Corporate Relocations contacts me directly with a purchase order number or letter of request and are set up to allow me direct billing. As there is no list here in Nova Scotia of companies who can conduct well and septic registered with IRP, I have been instructed by IRP that the relocation client has to pay me up-front and the bill for reimbursement is covered by CORE (as long as the work is recommended in the Home Inspectors report). The amount the client is reimbursed depends on the Relocation Office and only if the work has been recommended in the Home Inspectors report.

I was informed by another Realtor that there is another company who sells water treatment systems and pumps conducting water flow tests and water quality sampling claiming they can direct bill to IRP for military or RCMP relocation clients. Based on the misrepresentation of this other company, the Realtor informed me the work was given to the other company, as I could not direct bill to IRP. On August 26, 2009 @ 3:00 pm I was informed by Claudine Dupuis, National Supplier Coordinator at Brookfield Global Relocation (613) 236-1716 ext 222, that the water company claiming they can direct bill to IRP is not listed and therefore any bills submitted by them would not be paid by IRP and the water company would have to chase down payment from the relocation client directly. The water company is misleading Realtors and the relocation clients.

Have any of you done follow-up with your past relocation clients to see if there were problems with billing of the other water company to IRP? Claudine Dupuis is adamant no well/septic company can direct bill to IRP. It is now going to cause financial hardship to clients if they are being chased by the other water company to pay a bill they are not expecting. I have been conducting work for IRP for the last 16 years and have been kept up to date with the IRP billing procedures.

In order for me to respond quickly to meet the short time frame of the purchase and sale agreement provided to the client; I strongly encourage you to have your Military or Government relocation clients get a letter in writing, not a verbal agreement from the Military or Government Relocation IRP representative, that they will be reimbursed for well and septic services, and the percentage they will be reimbursed, before contacting me to conduct the work, so that I can provide them with the level of service they can afford with no surprises. Make sure the Home Inspector will recommend the work in their report, otherwise the client will have a difficult time in making their claim.

If you require further clarification on this:

  • Government (Military/RCMP) Relocation Services
    Contact: Claudine Dupuis, National Supplier Coordinator - Brookfield Global Relocation
    Tel: (613) 236-1716 ext 222
     
  • Corporate Relocation Services
    Contact: Debra Dunfield - Brookfield Global Relocation
    Tel: (902) 453-2103 ext 203/210
     
  • Visit their web site at: irp-pri.com